Your storeanswering sizing, shipping and returnsat 2am.
An AI agent trained on your catalog and your policy pages. It answers the pre-purchase questions, keeps the conversation going, and asks for the email before the shopper leaves.
Runs on your storefront, on WhatsApp and on Telegram · replies in the shopper's language, 10+ supported.
In stockStudio headphones
Active noise cancelling · 30h battery
USD 189
no night shift, no queue
auto-detected per shopper
storefront, WhatsApp, Telegram
URL + files + script tag
Most store questions are the same eight questions.
Four jobs your support inbox does all day — now answered in the chat, before the cart is abandoned.
Answers from your catalog
Train it on your product pages, size charts and spec sheets — upload files, paste URLs, or write Q&A yourself. It quotes your material and never invents a spec.
Explains shipping and returns
Delivery times, countries, duties and the returns window come straight from your own policy pages. One answer, always the current one.
Captures the email
Asks for name and email when it reads buying intent — restock alerts, a discount you're running, a follow-up. Leads land in your dashboard with CSV export.
Escalates order problems
"Where is my order" and refunds go to a person. Your team takes the conversation over live from the dashboard.
From signup to answering shoppers, in an afternoon.
- 1
Paste your store URL
It crawls your product, shipping and returns pages and turns them into training material. 2–5 minutes.
- 2
Upload the rest
Size charts, care instructions, the FAQ your team retypes every day. PDF, DOCX or plain text.
- 3
Drop one script in the storefront
The widget goes live. Scan a QR and the same bot answers on WhatsApp too.
Ask it something a shopper would ask.
Aurora is a made-up store, trained on its own catalog and policies — exactly how yours would end up. Contact details you leave go to my personal inbox (facundo@toptive.co).
- "What's your return policy?"
- "How long does shipping take?"
- "I want to talk to a person"
Aurora Supply Co. is a fictional store: the catalog, shipping windows and return policy it quotes all come from the material we trained it on. Lead capture and human handoff are the real product features.
From $29/mo. Free plan to start. No lock-in.
Starter
For one store, one catalog, one language.
- 1 chatbot
- 2,000 messages/mo
- Web widget + WhatsApp
- Unlimited training
Growth
Several brands, several markets, peak season.
- 10 chatbots
- 10,000 messages/mo
- Leads + Handoff + forms
- API + analytics
Need more? See full pricing — Business plan from $199/mo.
Questions we've already been asked.
Does it integrate with Shopify or WooCommerce?
Not natively yet — the bot doesn't read live stock or order status. It trains on your product pages, spec sheets and policy documents (PDF, DOCX, TXT, URLs, or Q&A you write yourself), and routes order questions to a human.
Can it tell a shopper whether something is in stock?
Only if that information is in the material you trained it on, and it will be exactly as fresh as that material. For real-time stock, keep the bot on pre-purchase questions and let handoff cover the rest.
What happens with "where is my order"?
Automatic handoff. The bot spots the topic, passes the conversation to your team with the full context, and stays quiet until it's asked back in.
Where does it run?
In your storefront widget (one script tag), on WhatsApp by scanning a QR from the business phone, and on Telegram with a bot token. The same training serves all three.
Which languages does it answer in?
It auto-detects the shopper's language. English, Spanish, Portuguese and 10+ more, with zero config — useful if you ship to several markets.
Every unanswered question is an abandoned cart.
5-minute setup. Free to start — upgrade when the volume shows up.