Terms of Service

Account terms

1. You are responsible for maintaining the security of your account and password. The Company cannot and will not be liable for any loss or damage from your failure to comply with this security obligation.
2. You may not use the Services for any illegal or unauthorized purpose. You agree to comply with all laws, rules, and regulations applicable to your use of the Services.
3. You are responsible for all content posted and activity that occurs under your account, including content produced by chatbots you create.
4. Accounts registered by bots or other automated methods are not permitted, except through interfaces we provide for that purpose (such as our MCP server).
5. If you enable contact collection or provide visitor details to a chatbot, you are responsible for giving any required notice, obtaining any required consent, and having a lawful basis to use and share those details. Contact records can be combined automatically when identifiers match. Information supplied by a website or visitor without a verified identity is not proof of identity and must not be used on its own to authorize sensitive actions.

Plans, payment, and trials

1. You can create and train a chatbot for free, and test it with a limited demo message allowance. No card is required for this.
2. Putting a chatbot live — on your website or a supported messaging channel — requires a paid plan. Paid plans start with a free trial at checkout; we state the trial length when you start it. A valid payment method is required, and your card is charged automatically when the trial ends unless you cancel before then.
3. If you upgrade from a free plan to a paid plan, we charge your card at the end of any applicable trial and your billing cycle starts then. For upgrades or downgrades between paid plans, the new rate starts from the next billing cycle.
4. All fees are exclusive of taxes, levies, or duties imposed by taxing authorities. Where required, we collect and remit those taxes; otherwise they are your responsibility.
5. Depending on your connected channels and usage, Meta or another provider may charge you separately under their terms. For example, Meta may charge your WhatsApp Business Account for eligible template messages. Review any applicable third-party charges before connecting or using a channel.
6. We process refunds according to our Fair Refund policy: if something went wrong on our side, or you believe a charge was made in error, contact support and we will make it right.

Cancellation and termination

1. You are solely responsible for properly canceling your account. We provide a simple cancellation flow inside the Services and through the billing portal.
2. All of your content will be inaccessible from the Services immediately upon account cancellation. Within 30 days, all content will be permanently deleted from active systems and logs. We cannot recover this information once it has been permanently deleted.
3. If you cancel before the end of your current paid-up period, the cancellation takes effect at the end of that period and you will not be charged again.
4. We have the right to suspend or terminate your account and refuse any and all current or future use of our Services for any reason at any time.

Team workspaces and alerts

1. When you connect a team workspace or enable notifications, you choose where alerts and conversation information are sent. Slack can receive conversation messages and replies, while Microsoft Teams receives alert cards. A teammate who links WhatsApp may receive an alert and answer from their phone, subject to availability and the platform's messaging rules.
2. You are responsible for selecting appropriate recipients and workspace channels, managing access there, and providing any required notice or consent for sharing conversation information. People with access to a connected workspace channel may see its content even if they do not have the same access in ChatbotGen. Those third-party services have their own terms, privacy practices and retention settings.

Modifications to the Service and prices

1. We reserve the right at any time to modify or discontinue, temporarily or permanently, any part of our Services with or without notice.
2. Sometimes we change the pricing structure for our products. When we do, we tend to exempt existing customers from those changes. If we change prices for existing customers, we will give at least 30 days notice via the email address on record.

AI-generated content

1. Chatbot responses are generated by third-party large language models. They can be inaccurate, incomplete, or inappropriate despite the training material you provide. We do not guarantee the accuracy of any chatbot output.
2. You are responsible for reviewing, monitoring, and moderating what your chatbots say to your visitors and customers, and for any decisions made in reliance on chatbot output.
3. To help you improve your chatbots, we automatically review a daily sample of your visitors' questions and your chatbots' answers with a third-party AI model to detect questions your chatbot could not answer, and we show you what we find (and may email you about it). This is on by default; you can turn it off for each chatbot from its dashboard. Our Privacy Policy describes exactly what is sent and how long it is kept. You remain responsible for telling your visitors that their conversations may be processed this way.
4. Chatbot output is not professional advice. Do not configure chatbots to present output as medical, legal, financial, or other regulated professional advice without qualified human review.

Third-party messaging platforms and providers

1. Our Services let you connect chatbots to third-party messaging platforms, including WhatsApp, Instagram, and Facebook Messenger, operated by Meta Platforms, Inc., and Telegram. We use third-party providers, including Zernio, to support these integrations. These providers and platforms are not operated by us; use of an integration is subject to applicable third-party terms and policies, including those of the messaging platform.
2. New customer WhatsApp connections use the official WhatsApp Business Platform through Zernio. Connecting requires eligible business assets and completing the applicable provider and Meta authorization steps. Some eligible numbers may continue using the WhatsApp Business app on the same number; eligibility is determined by Meta. Availability, features and messaging limits depend on the platform, provider and your account.
3. ChatbotGen is not affiliated with or endorsed by Meta. References to an official integration describe the platform used and do not mean that ChatbotGen is a Meta partner.
4. Existing WhatsApp Web linked-device connections may use a QR code to reconnect. That legacy connection is not the official WhatsApp Business Platform; new linked-device connections are not available. A QR code that opens a chat with our shared test number does not connect your own number.
5. Meta or another platform may restrict, suspend, or disconnect an account, number, or integration under its rules or for technical or other reasons. We cannot guarantee that a connection or number will remain available or that messages will be delivered. Migrating a number from another provider may interrupt an existing connection; review the provider and platform prompts before proceeding.
6. If your subscription ends or a payment is outstanding, replies may be paused and Zernio-connected channels may be disconnected after the notices described in our communications. You can reconnect disconnected channels after restoring access. Purchased numbers, if any, may be retained and their charges may continue.
7. You are solely responsible for the messages your chatbots send, including obtaining any consent required from message recipients and complying with applicable anti-spam, privacy, and consumer-protection laws, as well as platform rules such as the WhatsApp Business and Commerce policies. You may not use the Services to send unsolicited bulk messages.
8. To the maximum extent permitted by law, the Company shall not be liable for any loss or damage arising from: (i) the suspension, restriction, blocking, or banning of any account or phone number by a third-party platform; (ii) messages that a third-party platform delays, blocks, or fails to deliver; or (iii) changes to, or discontinuation of, any third-party platform, API, or protocol that the Services depend on. This is in addition to, and does not limit, the Liability section below.

Uptime, security, and privacy

1. Your use of the Services is at your sole risk. We provide these Services on an “as is” and “as available” basis. We take uptime of our applications seriously.
2. We reserve the right to temporarily disable your account if your usage significantly exceeds the average usage of other customers of the Services.
3. We take measures to protect and secure your data through backups, redundancies, and encryption. We enforce encryption for data transmission from the public Internet.
4. When you use our Services, you entrust us with your data. You agree that ChatbotGen may process your data as described in our Privacy Policy and for no other purpose.

Copyright and content ownership

1. All content posted on the Services must comply with applicable copyright law.
2. You give us a limited license to use the content you post — including the documents, URLs, and text you train chatbots with — in order to provide the Services to you. We claim no ownership rights over those materials; they remain yours.
3. We do not pre-screen content, but we reserve the right (though not the obligation) in our sole discretion to refuse or remove any content that is available via the Services.

Features and bugs

We design our Services with care, based on our own experience and the experiences of customers who share their time and feedback. However, there is no such thing as a service that pleases everybody. We make no guarantees that our Services will meet your specific requirements or expectations. As with any software, our Services inevitably have some bugs. We track the bugs reported to us and work through priority ones, especially any related to security or privacy, but we do not guarantee completely error-free Services.

Liability

You expressly understand and agree that the Company shall not be liable, in law or in equity, to you or to any third party for any direct, indirect, incidental, lost profits, special, consequential, punitive or exemplary damages, including, but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses (even if the Company has been advised of the possibility of such damages), resulting from: (i) the use or the inability to use the Services; (ii) the cost of procurement of substitute goods and services resulting from any goods, data, information or services purchased or obtained or messages received or transactions entered into through or from the Services; (iii) unauthorized access to or alteration of your transmissions or data; (iv) statements or conduct of any third party on the Services; (v) or any other matter relating to these Terms or the Services, whether as a breach of contract, tort (including negligence whether active or passive), or any other theory of liability.

If you have a question about any of these Terms, please contact our support team.