Your agencyexplaining coverage in plain languageon a Sunday.
An AI agent trained on your policy documents. It answers what's covered, collects the details you need to quote, and routes every claim to a human — with the context already gathered.
Trained on the PDFs you already have · WhatsApp, web and Telegram · replies in the client's language.
CoverageHome · Contents
Fire, theft, water damage
Sum insured USD 80,000
weekends included
auto-detected
web, WhatsApp, Telegram
PDFs + QR
Agents should be closing, not re-reading page 14 of a policy PDF.
Four jobs a broker's inbox does all day — handled in the chat, with a human one message away.
Explains coverage from your documents
Upload the policy wordings, the brochures, the exclusions. It answers in plain language, using only what you gave it. If the answer isn't in the file, it says so and hands off.
Collects the quote details
Age, vehicle, address, cover level — whatever your quoting form needs. It asks one question at a time and delivers a complete record instead of a half-filled form.
Books the call
When the client wants a person, it opens a calendar. They pick a slot and your agent gets an email with the conversation.
Routes claims to a human, always
Claims, cancellations, anything with money attached: automatic handoff. Your team picks the thread up live.
From policy PDFs to answering clients, in an afternoon.
- 1
Upload your policy documents
Wordings, brochures, exclusions, the FAQ your agents retype. PDF, DOCX or plain text. 5 minutes.
- 2
Set the guardrails
Tell it what it must never answer alone — claims, premiums, medical underwriting — and it hands those off every time.
- 3
Scan the WhatsApp QR
On the agency phone. No Meta Business, no verification. Answering clients live.
Ask it something. Watch where it stops.
Northgate is a made-up brokerage, trained on its own coverages and claims process — exactly how your agency's bot would end up. Contact details you leave go to my personal inbox (facundo@toptive.co).
- "What does auto insurance cover?"
- "I'd like a home insurance quote"
- "I had an accident, what now?"
Northgate Insurance Brokers is a fictional brokerage: the coverages, deadlines and payment terms it quotes come from the material we trained it on, and by design it never settles a claim or binds a premium. Lead capture and handoff to an advisor are the real product features.
From $29/mo. Free plan to start. No lock-in.
Starter
For an independent broker or a small agency.
- 1 chatbot
- 2,000 messages/mo
- WhatsApp + web widget
- Unlimited training
Growth
Several lines of business or branches, each with its own tone.
- 10 chatbots
- 10,000 messages/mo
- Forms + Leads + Handoff
- API + analytics
Need more? See full pricing — Business plan from $199/mo.
Questions we've already been asked.
Could it give a client the wrong coverage answer?
It answers only from the documents you upload, and it's instructed to hand off when the answer isn't in them. Put claims, premiums and underwriting on the handoff list and those always go to a person. It's an information assistant, not an adjuster.
What do I train it on?
Policy wordings, brochures, exclusion lists, your website, and Q&A you write yourself. It accepts PDF, DOCX, TXT and URLs.
Does it connect to my policy admin system?
No native integration yet. It answers from documents, collects structured quote intake, and hands off to an agent with the full conversation. It does not look up an individual client's policy.
What about my clients' personal data?
Conversations and leads live in your account and export as CSV. Train the bot on product documents, not on individual client files — for anything account-specific, use human handoff.
Which channels and languages does it cover?
A widget on your site, WhatsApp via a QR scanned on the agency phone, and Telegram with a bot token. It auto-detects the client's language — English, Spanish, Portuguese and 10+ more.
Your clients don't read the policy. They ask.
5-minute setup. Free plan to start.