How to build a Chatbot for Whatsapp with ChatbotGen

Learn how to integrate your Whatsapp Number with your chatbot.

June 13, 2023
How to build a Chatbot for Whatsapp with ChatbotGen

Chatbotgen Whatsapp Integration

To integrate WhatsApp, you will need to have a Meta business account and create a new Meta App where we will set up WhatsApp.
In this guide, we will explain each detail of this process.

  1. If you don’t have a Meta Business Account, create one.
  2. Create a new Meta App (Facebook) 
    • Log in to your account (you must verify your developer account with your phone and email)
    • Choose “My Apps”
    • Choose “Create App”
    • Choose options
      • Use case: Other
      • App type: Business
    • Enter details
      • App name
      • App contact email
      • Business Account
    • Navigate to App settings > Basic from the sidebar

3. Add WhatsApp to your Meta app
  1. Scroll to “Add products to your app” and on ‘WhatsApp’ click Set up

4. Acquire a new business number for WhatsApp

5. Create a System User in your Business Account

  • Click “Assign Assets”

  • Choose ‘Apps’
  • Choose the new app (for WhatsApp)
  • Toggle ‘Manage app’
  • Save changes

  • Generate new token for system user
    • Choose the app and click on ‘Generate new token’.

  • Choose ‘Never’ expire
  • Choose only permissions: whatsapp_business_messaging
  • Choose ‘Generate token’
  • Important: Save this token. You’ll need it in further steps.

6. Configure WhatsApp settings
  • Go back to the Whatsapp config in the Meta App,

  • Add a payment method to your WhatsApp app
    • Payment settings
    • Add payment method
  • Add phone number and business details
  • Provide necessary information
  • Verify number

7. Get “Phone number ID”

  • Go to the Whatsapp API Setup in the Meta App,

Copy the phone number ID, you will use it in the next step.

8. Configure ChatbotGen Whatsapp Integration

  • Go to and open your Chatbot dashboard.
  • Click on the “Integrations” menu.

  • Click on the “Whatsapp” integration link.
  • At the bottom of the page, click on “Integrate”.
  • Click on “New WhatsApp Number”.
    • Input ‘Phone number ID’ from the previous step.
    • Input ‘Token’ — (Step 5, from the system user in your Business Account)
  • Click ‘Add Number Configuration’

  • After that, you will have the option to copy the webhook URL and the verification token

You will use both values in the next step. 

9. Configure the WhatsApp Webhooks

  • Go back to the Whatsapp config in the Meta App,
  • Choose ‘Configure webhooks’
    • ‘Edit’ webhook

  • Add a callback URL and Verify token, provided in the previous step
  • ‘Manage’ webhook fields
    • Add and subscribe to messages v17.0 
    • Click “Done”.

10. Update business details for your Meta app

  • Within your Meta app, go to ‘Settings > Basic’
  • Fill in all the necessary information

11. Verify Business Account (optional but recommended)

  • Choose ‘Settings’
  • Choose ‘Business Account Info’
    • Provide necessary information
  • Choose ‘Security Centre’
    • Choose ‘Start Verification’

12. Try your Chatbot!

  • Send a message to the phone number to start a conversation with your chatbot.