ChatbotGen vs Chatbase
Both train a chatbot on your own content. They diverge on the two things that decide your launch date and your bill: how you get onto WhatsApp, and what each answer costs you.
Chatbase pricing and docs checked in August 2026.
The short answer
ChatbotGen is the right call for most small businesses. WhatsApp connects by scanning a QR code in about 90 seconds, with no Meta Business profile and no approved templates. The product, the documentation and the support come in native Spanish as well as English, which Chatbase does not offer at all. And $29 a month buys 2,000 messages regardless of which model answers them — a number you can put in next year's budget.
Chatbase has more channels and a bigger actions catalogue, and you pay for that in configuration: a connector per channel, credits that cost differently depending on the model, and more screens between you and the first answer. It makes sense if your support already lives in Zendesk, Salesforce or Notion and somebody is paid to keep those integrations working. If your goal is to answer customers this week, that extra work buys you nothing.
ChatbotGen
Best for almost every small business, and for anyone WhatsApp-first or working in Spanish
You want a number answering today, a flat bill you can forecast, lead capture and human handoff included, and a product whose Spanish is native rather than translated.
Chatbase
Best for English-speaking support teams with someone dedicated to maintaining integrations
Your knowledge already lives in Notion or a Zendesk ticket history, somebody owns those connectors, and you are willing to manage model choice and credit consumption per answer.
ChatbotGen vs Chatbase, feature by feature
Every cell comes from each product's own documentation or pricing page.
| Feature | ChatbotGen | Chatbase |
|---|---|---|
| Web widget | Yes. One <script> line on any site. | Yes. Chat bubble, help page and center-stage modes. |
| Yes, by scanning a QR code from the dashboard. Live in about 90 seconds, with no Meta Business profile, no BSP in the middle and no approved templates. | Official Meta WhatsApp Business Platform only: a Meta Business profile, an approved display name, and a number not already in use on WhatsApp. The docs offer no QR path. | |
| Telegram | Yes, by pasting a bot token. About a minute. | Not in its official channel list. |
| Other channels | Nothing else to configure: web, WhatsApp and Telegram already cover where your customers are. No Instagram, Messenger, SMS or voice yet. | Email, phone and voice (Twilio/SIP), Slack, Messenger, Instagram, Zendesk, Salesforce, Shopify, Zapier, WordPress. Each one is a separate connector to configure and maintain. |
| Training sources | Website crawl, PDF/DOCX/TXT files, question-and-answer pairs and free text. Paste the URL and it trains itself — nothing to prepare by hand. | PDF/TXT/DOC files, website crawl, text snippets, Q&A via .xlsx, Notion pages, and Zendesk or Salesforce tickets. 100 MB per agent. |
| Languages | Replies in the visitor's language. Product, documentation and support in English and Spanish. | 95+ languages with automatic detection. Product and support in English. |
| AI model choice | Model-agnostic via OpenRouter: Gemini by default, with Claude and GPT available. | Yes: pick from OpenAI, Google and Anthropic models. It is one more decision to make, and it moves the bill — the credit cost per reply rises with the model, from 1 to 6 credits. |
| AI tools / actions | The ones that move revenue, included: lead capture, human handoff, appointment booking, and live property search against the Wasi CRM. Each is a switch, not a project. | A large actions catalogue (Stripe, Calendly, Slack, Shopify, Salesforce, web search, escalation) plus custom actions against any API. Each one has to be wired up and maintained, and helpdesk, voice and API access only appear at the $150 tier. |
| Free tier | Yes. Build and train a chatbot free, no card, with a demo message allowance. | Yes. $0 with 50 message credits a month and 1 agent; agents are deleted after 14 days of inactivity. |
| Trial | 7 days free on the Starter plan, card required. | 7-day free trial on paid plans. |
| List price | $29 / $79 / $199 per month (USD). | Hobby $40, Standard $150, Pro $500 per month (USD). |
| Billing model | Flat monthly subscription with a message allowance. No per-seat charge and no per-resolution charge. | Message credits. A reply costs 1 to 6 credits depending on the model; extra credits are $40 per 1,000, and removing branding is $99 a month. |
Chatbase figures read from its official site in August 2026. Prices change; verify before you decide. ChatbotGen prices are those on our own pricing page as of August 2026.
Pros and cons, both ways
ChatbotGen
Pros
- WhatsApp by QR in about 90 seconds: no Meta Business profile, no BSP in the middle, no approved templates.
- Native Spanish: interface, documentation and support written in Spanish, not half-translated.
- Flat, predictable pricing: $29, $79 or $199 a month, with the message allowance printed on the plan.
- No per-seat and no per-resolution charge: the bill does not move when the team or the traffic grows.
- Live the same day: paste a URL or upload PDFs and it is answering. Nothing to design, nothing to code.
- One bot across three channels: web, WhatsApp and Telegram share the same training.
- Lead capture, human handoff and appointment booking included, not sold as add-ons.
Cons
- Web, WhatsApp and Telegram only: no Instagram, Messenger, SMS or voice today.
- Not a visual flow builder: you train the bot instead of drawing decision trees.
- Not a help desk suite: no tickets, no SLAs, no shared email inbox.
- The message allowance is monthly: very high support volume is quoted separately.
Chatbase
Pros
- A per-agent model picker across OpenAI, Google and Anthropic, if you want to manage that decision.
- A long channel list (email, voice, Slack, Instagram, Messenger), in exchange for configuring and maintaining each connector.
- Imports from Notion and from Zendesk or Salesforce tickets, useful if your knowledge already lives there.
- A large actions catalogue (Stripe, Zendesk, Shopify) for teams with time to wire them up one by one.
- Solid documentation and API, with API access starting only at the $150 tier.
Cons
- Credit billing is hard to forecast: the same question costs 1 or 6 credits depending on the model.
- The agent stops replying when credits run out unless auto-recharge is switched on.
- Removing branding is a separate $99 a month.
- A lot of surface to configure before the first answer: agents, credits, model choice and a connector per channel.
- Customer support is the most repeated complaint in Capterra reviews.
- Product, documentation and support in English only.
- WhatsApp needs the full Meta process, plus separate Meta billing past the free message allowance.
Three differences that actually decide it
WhatsApp: a QR scan versus a Meta approval queue
Chatbase routes WhatsApp through Meta's official WhatsApp Business Platform. That means a Meta Business profile, an approved business display name, and a phone number that is not already registered on WhatsApp — you have to delete the existing account on that number first. Past Meta's free monthly allowance you also add a payment method in Meta's billing settings, separate from your Chatbase bill. ChatbotGen connects the same number by scanning a QR code from the dashboard, the way WhatsApp Web does: about 90 seconds, using the number your customers already message. One honest caveat, and it is a narrow one — the official API supports outbound template campaigns that a QR connection does not. That matters if your plan is mass marketing blasts. For answering the people who write to you, which is why most businesses want WhatsApp at all, the QR route does the whole job and does it today.
A flat allowance versus credits that vary by model
Chatbase meters replies in credits, and a reply costs between one and six credits depending on which model answered it. Standard's 4,000 credits is 4,000 replies on a one-credit model and roughly 800 on the most expensive one — so the headline number tells you less than it appears to. Running out stops the agent replying unless auto-recharge is on at $40 per 1,000 credits. ChatbotGen bills a flat $29, $79 or $199 a month with a message count that means the same thing whichever model is behind it.
A model picker, or one less thing to get wrong
Chatbase gives you a per-agent model picker across OpenAI, Google and Anthropic. It is a real feature, and it is also a real job: you have to form an opinion on which model suits your domain, and then live with the fact that the pricier choice burns up to six credits per reply instead of one. ChatbotGen runs model-agnostically on OpenRouter — Gemini by default, Claude and GPT available — and the price of an answer does not change with the model. For a small team that is one fewer decision, one fewer thing to tune, and one fewer way for the bill to surprise you.
What people ask when comparing these two
Is ChatbotGen cheaper than Chatbase?
At entry level, yes. ChatbotGen's first paid plan is $29 a month; Chatbase's is $40 (Hobby), with Standard at $150. The larger difference is predictability: ChatbotGen's allowance is a flat message count, while Chatbase's credits are consumed one to six at a time depending on the model. Prices checked in August 2026.
Does Chatbase support WhatsApp?
Yes, through Meta's official WhatsApp Business Platform. That path requires a Meta Business profile, an approved display name, and a number not already on WhatsApp, plus separate Meta billing past the free allowance. Chatbase's docs do not offer a QR-code option. ChatbotGen connects by QR from the dashboard.
Does Chatbase support Telegram?
Telegram is not listed among Chatbase's official channels. ChatbotGen supports Telegram by pasting a bot token.
Can I choose the AI model in ChatbotGen like I can in Chatbase?
Not as a per-agent picker in the dashboard, by design. ChatbotGen runs on OpenRouter, so it is not locked to one vendor — Gemini is the default, with Claude and GPT available — and an answer costs the same whichever model writes it. In Chatbase the picker is also a pricing lever: choosing the bigger model multiplies the credits each reply consumes. We would rather that decision not be yours to manage.
Which one is better for Spanish?
Both answer in Spanish; Chatbase advertises 95+ languages with automatic detection. The difference is the product around the bot: ChatbotGen's interface, documentation and support are in Spanish, which matters when the person configuring it is not comfortable in English.
Which one trains on more sources?
Chatbase accepts more source types: files, a website crawl, text, Q&A spreadsheets, Notion pages and Zendesk or Salesforce tickets, at 100 MB per agent. ChatbotGen takes a website crawl, PDF/DOCX/TXT files, Q&A pairs and free text — which is where a small business's knowledge actually lives, and it trains from a pasted URL in minutes. The extra sources only earn their keep if your answers are locked inside Notion or a ticket history and somebody keeps those imports in sync.
The real comparison takes five minutes
Paste your website URL, let it train, and ask it the same questions you would ask Chatbase. Building and training is free, no card required.