Messages & prompts
The greeting, the input placeholder, and the suggested-message chips — everything a visitor sees before typing.
The first moments of a chat set expectations. These four fields live in the Content section of the widget settings form.
Where to find them
Open your chatbot → Widget in the sub-nav → the Content card, right under the icon field.
┌─ Content ─────────────────────────────────────────────────┐
│ │
│ Widget Title │
│ [ Chat ] │
│ │
│ Initial Message │
│ ┌──────────────────────────────────────────────────────┐ │
│ │ Hello, how can I help you? │ │
│ │ We're here to assist you. │ │
│ └──────────────────────────────────────────────────────┘ │
│ Supports multiple lines │
│ │
│ Input Placeholder │
│ [ Ask me anything... ] │
│ │
│ Suggested Messages │
│ ┌──────────────────────────────────────────────────────┐ │
│ │ What do you offer? │ │
│ │ How can I contact support? │ │
│ │ Pricing info │ │
│ └──────────────────────────────────────────────────────┘ │
│ One message per line — shown as quick-reply chips │
└───────────────────────────────────────────────────────────┘Widget Title
Single-line input. Placeholder: Chat.
Appears at the top of the chat panel, next to the icon. Leave short — two or three words max.
Initial Message
Two-row textarea. Placeholder: Hello, how can I help you?\nWe're here to assist you.
Helper text: "Supports multiple lines"
The chatbot's first message to a visitor. Keep it brief and actionable — tell them what they can ask about. Line breaks are respected.
Input Placeholder
Single-line input. Placeholder: Ask me anything...
The grey hint that appears inside the visitor's text field. Use it to nudge the kinds of questions you want — "Ask about pricing…", "Tell me what you're looking for…".
Suggested Messages
Three-row textarea. Placeholder: What do you offer?\nHow can I contact support?\nPricing info
Helper text: "One message per line — shown as quick-reply chips"
Each line becomes a clickable chip beside the initial message. Tapping a chip sends that line as the visitor's first message. Great for funneling visitors toward the top 3-4 things your chatbot handles well.
Common patterns:
- Pricing / demo / contact triplet for sales bots
- Returns / shipping / order-status triplet for e-commerce
- A "Talk to a human" option if you've enabled Human handoff
Saving
Outside the wizard there's a Save Widget Settings button at the bottom of the page. Inside the wizard, the top banner's Save & next: Test → button saves and advances in one click.
The live preview on the right updates as you type, so you can eyeball line breaks, length, and chip wrapping before saving.