Notifications

Desktop and sound alerts that fire when a conversation is handed off to a human agent.

The Notifications tab of Settings controls per-user alerts. Both alerts fire only when a conversation is handed off — not on every new conversation.

Where to find it

Open /app/settings/notifications. Same Settings header and sub-nav as the other settings pages, with the Notifications tab active.

The card

  • Title: Notifications
  • Description: "Get alerted when a conversation is handed off to a human agent."

Two toggles (and one conditional button) live inside.

Desktop notifications

  • Label: Desktop notifications
  • Body: "Get a system notification even when this tab is in the background."
  • A permission line reads "Browser permission: [status]", where the status is one of:
Browser state Label shown Color
Allowed Allowed green
Blocked Blocked by browser red
Not asked yet Not requested yet muted
Unsupported browser Not supported muted
  • Enable checkbox — disabled unless the browser has granted permission.
  • Enable browser notifications button (outline) — shown only when the browser has not granted permission yet and your browser does support notifications. Clicking it:
    • If permission is already granted, just turns the preference on.
    • If permission has been blocked, an alert appears: "Your browser has blocked notifications for this site. Please enable them in your browser settings." You have to fix this in your browser — there's no way around it from inside the app.
    • Otherwise, it asks the browser for permission. If you click Allow, the preference turns on automatically.

Sound alert

  • Label: Sound alert
  • Body: "Play a short chime when a handoff arrives."
  • Enable checkbox — always interactive, no browser permission needed.

Saving

Submit button: Save preferences. Flips to "Saving..." while saving.

Defaults on first load: both preferences are on.

What triggers these notifications

Both alerts fire only when a conversation is handed off to a human agent. New messages, new conversations, training completions, and so on don't trigger notifications from this settings page.

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