Welcome

A map of ChatbotGen — what you can edit and where to find it in the app.

This page is a map of the app: the tabs you'll see on every chatbot, the workspace-level pages, and what lives where.

The per-chatbot tabs

Open any chatbot and you'll see the same row of tabs at the top. Seven are always visible. Two more — Handoff and Leads — appear only when their matching tool is turned on for that chatbot.

Tab Visibility Docs
Overview Always Overview
Settings Always Chatbot settings
Widget Always Widget appearance
Training Always How training works
Conversations Always Conversations overview
Handoff When Human Handoff is enabled Handoff dashboard
Leads When Lead Capture is enabled Lead capture
Tools Always What are tools?
Channels Always Channels overview
Sandbox Always —

What you can edit

On the Settings tab:

  • Name
  • Slug (the short URL-safe identifier)
  • Website
  • Description
  • System prompt — the instructions that shape how the chatbot replies

On the Widget tab:

  • Widget title
  • Initial message (default: "Hello, how can I help you?")
  • Input placeholder (default: "Ask me anything...")
  • Primary, secondary, and background colors
  • Suggested messages
  • "Powered by ChatbotGen" toggle — paid plans only
  • Widget icon (upload your own)

The AI model and embedding model are picked for you and aren't exposed in the UI.

Knowledge source types

The Training tab lets you teach your chatbot from four kinds of sources:

  • Files — PDF, DOCX, and TXT uploads (up to 10 MB each)
  • Website URLs — single pages or a full crawl
  • Questions & Answers — a question, optional variations, and an answer
  • Text snippets — paste content directly

Each source has its own status (pending, processing, completed, or failed) while training runs.

Available channels

Three tiles on the Channels tab:

  • Web widget
  • WhatsApp
  • Telegram

Available tools

Three tools ship with every workspace:

  • Lead Capture — collect a visitor's contact info during the chat
  • Human Handoff — let the chatbot pause and route the conversation to a real person
  • Wasi Real Estate — search listings from a Wasi CRM

Tools are available on the Growth plan and above.

Workspace-level pages

Outside any single chatbot, you'll also find:

  • /app — your dashboard
  • /app/chatbots — the list of every chatbot in the workspace
  • /app/members — teammates and invitations
  • /app/invitations — invitations pending for your email
  • /app/billing — plans and subscription
  • /app/usage — this month's usage
  • /app/settings/profile, /app/settings/password, /app/settings/account, /app/settings/notifications

Where to go next

Next →
Create your first chatbot