Best practices

The chatbot editor has a sidebar next to the System Prompt textarea. Everything below is a verbatim quote of what that sidebar shows — no editorial additions.

The System Prompt card

The card that holds the textarea has:

• Heading: System Prompt
• Subheading: "Instructions your chatbot follows in every conversation"
• A Use a Template / Hide Templates toggle button
• A 10-row textarea with placeholder "You are a helpful assistant for [Company Name]. Your role is to..."
• A character count line below the textarea:
  • When the prompt is non-empty: "{N} characters"
  • When the prompt is empty: "No prompt set — the chatbot will use a generic helpful assistant prompt"

Prompt Tips (verbatim)

The sidebar card titled Prompt Tips lists:

1. "Define a clear role: \"You are a customer support agent for [Company]\""
2. "Set boundaries: what the bot should and shouldn't discuss"
3. "Specify tone: friendly, professional, casual, formal"
4. "Add escalation rules: when to hand off to a human"
5. "Include key info: business hours, return policy, pricing"

Example prompt (verbatim)

A dashed callout beneath the tips, header Example prompt:

"You are the support assistant for Acme Inc. Answer questions about our products using the provided context. Be friendly and concise. If you don't know the answer, say so and offer to connect them with our team at support@acme.com. Our business hours are Mon-Fri 9am-5pm EST."

Template gallery

Clicking Use a Template reveals a 2-column gallery. Each card shows an icon, the template name, and a short description. Clicking a template only replaces the system prompt — your chatbot's name, website, description, and every widget setting stay exactly as they were. Seven templates ship with the app.

Saving

The submit button shows:

• Default label: Save Changes
• While submitting: "Saving..."

Once you save, the new prompt applies to every new conversation immediately.