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Official WhatsApp connection — rolling out
Learn about Embedded Signup, multiple numbers, coexistence, templates, and sandbox testing as access rolls out.
The official connection uses Meta’s Embedded Signup. Own-number connections require Starter or higher. You can connect multiple numbers to one chatbot; each number belongs to one chatbot.
Connect when access is enabled
Open WhatsApp in Channels
Open your chatbot, then Channels → WhatsApp. If the official connection options are absent, use the current QR guide.
Choose how to connect
Choose a new number connection, or the coexistence option to keep using an eligible number in the WhatsApp Business app. Complete Meta’s Embedded Signup with your business account and number. Follow the eligibility and verification prompts shown by Meta.
Check the number
Return to ChatbotGen and open Manage. Check the connection status, display-name review, and quality rating. You can add more numbers, pause AI replies for one number, or disconnect a number individually.
Test a conversation
Send a message from another phone. Check the answer and the conversation in the team inbox. Confirm the correct number receives and sends messages.
Coexistence
When eligible and enabled, coexistence keeps your WhatsApp Business app alongside ChatbotGen. Replies from the phone pause the AI in that conversation. Check the inbox’s AI status before handing the conversation back.
Templates and the 24-hour window
On official numbers, free-text replies are available within 24 hours of the customer’s last message. Outside that window, select an approved template in the inbox and send it. Use the WhatsApp Templates page to review templates and sync updates from Meta.
Sandbox test numbers
Sandbox testing is also being rolled out separately. When enabled, open the WhatsApp test option, use the displayed test number and code, and send a message to try your chatbot. This tests on ChatbotGen’s number; it does not connect your own number. A scan-to-chat QR opens the test chat and is different from the linked-device QR used by the current connection guide. If the sandbox option is missing, it is not enabled for your account.