FAQ

Every answer on this page is either a direct quote from the app or a paraphrase of what the app tells you when something happens.

Billing FAQ

The four items below are shown verbatim in the billing page's FAQ section.

What happens if I hit my message limit?

Your chatbot keeps running but will reply with a friendly 'please try later' message to new visitors until the next billing period — or until you upgrade.

What counts as a 'training character'?

Every character of the content you feed your chatbot — URLs crawled, files uploaded, Q&As, and text sources. We measure the raw text, not images or HTML.

Can I switch plans later?

Yes. Upgrade instantly (prorated) or downgrade at the end of the cycle. No hidden fees, no contracts.

Do you offer a free tier?

Yes — Free forever, 1 chatbot, 50 messages/month, 400K training chars. Great for testing. Production customers typically start on Starter.

What happens when I try to upload a file that exceeds my plan?

There are three rejection paths:

• Document count already at the cap — the upload is refused with: "File limit reached ({N} on your plan). Upgrade to add more."
• The file's text would push you past your total training-character limit — the upload is refused with: "This file would exceed your plan's training limit. Upgrade to add more content."
• Anything else fails with: "Failed to save file record"

Your browser also blocks any file over 10 MB before it even uploads, with: "File too large. Maximum size is 10MB."

What's the flash when I delete a file?

File deleted

What happens when I click Retrain and I'm over the character limit?

• If you're within your limit, the flash reads: "Training started. Your chatbot will be ready shortly."
• If you're over your plan's character limit, the retrain is blocked with: "Training content ({N} chars) exceeds your plan limit ({M} chars). Remove some sources or upgrade your plan."

What do the Training tab's action-bar messages mean?

The banner above the sources list shows one of these messages depending on what's happening:

• "Discovering pages — URLs will appear below as we find them…" — a website crawl is running
• "Training in progress…" — training is actively running
• "Over plan limit — reduce training content to retrain." — you're past the character limit; retrain is blocked
• "Preparing N source(s) — retrain unlocks once they're ready." — one or more sources are still being processed
• "You have unsaved changes — click Retrain agent to apply." — you've edited something that needs a manual retrain
• "Agent is up to date" — nothing pending

What are the three conversation filter tabs?

• All — every conversation
• Needs Reply — conversations that have been handed off and are waiting for a human
• Closed — conversations that have been closed

What flash appears when I cancel an invitation?

Member removed.

This is the same flash you get when you remove a member, because both actions share the same backend path.

What happens when an invitation email doesn't match my account's email?

Invitations are matched to the email address on your account. If an admin invited a different address, the invitation won't show up in your Invitations list — they'll need to re-send it to the email you actually signed in with.

Related

• Plans & pricing — the FAQ above comes from this page's copy
• Plan limits — every numeric limit you'll run into