This page is a single cheat-sheet of the limits that can affect you.
Per-plan limits
|
Plan |
Price |
Chatbots |
Documents / bot |
URLs / bot |
Messages / mo |
Characters trained |
|
Free |
$0 |
1 |
3 |
5 |
50 |
400,000 |
|
Starter |
$29 |
3 |
20 |
50 |
2,000 |
2,000,000 |
|
Growth |
$79 |
10 |
100 |
200 |
10,000 |
11,000,000 |
|
Business |
$199 |
50 |
200 |
500 |
30,000 |
40,000,000 |
All plans are billed monthly. There are no yearly plans today.
Upload and import limits
|
Limit |
Value |
|
File upload max size (PDF / DOCX / TXT) |
10 MB |
|
Accepted file types |
.pdf, .docx, .txt |
|
Client-side error when oversized |
"File too large. Maximum size is 10MB." |
|
Widget icon max size |
5 MB |
|
Widget icon accepted formats |
PNG, JPEG, WebP |
|
Q&A CSV max upload size |
2 MB |
|
Q&A CSV max rows per import |
500 |
Crawl limits
|
Limit |
Value |
|
URL discovery hard ceiling per chatbot |
1,000 |
This ceiling applies regardless of your plan's URLs cap, though in practice no plan exceeds 1,000 URLs (Business tops out at 500).
Conversation export
|
Limit |
Value |
|
Conversation export max rows per file |
10,000 |
Handoff summary generation
|
Setting |
Value |
|
Summary length |
up to about 200 tokens (roughly 2–3 sentences) |
|
Context used |
the last 20 messages of the conversation |
|
Limit |
Value |
|
Wasi search timeout |
15 seconds |
|
Wasi city list refresh |
every 5 minutes |
|
Max properties returned per Wasi search |
5 |
Password
|
Limit |
Value |
|
Password minimum length |
At least 6 characters |
|
Field |
Default |
|
Initial message |
"Hello, how can I help you?" |
|
Input placeholder |
"Ask me anything..." |
|
Primary color |
#4F46E5 |
|
Secondary color |
#E2F7CB |
|
Background color |
#F9FAFB |
|
Suggested messages |
empty |
|
"Powered by ChatbotGen" |
on |
Knowledge source statuses
-
Files —
pending → processing → completed (or failed)
-
Website URLs —
pending → crawling → completed (or failed)
-
Text snippets —
pending → processing → completed (or failed)
-
Questions & Answers — no status badge; pairs are searchable as soon as you save them.