Chatbot settings

Name, website, description, and system prompt on the Edit page.

The Edit page (accessible from Edit Settings on the overview, or from the sub-nav) is where you tune the chatbot's identity and system prompt.

The four editable fields

┌─ General ─────────────────────────────────────────────────┐
│  Name                                                     │
│  [ My Chatbot                                           ] │
│                                                           │
│  Website                                                  │
│  [ https://example.com                                  ] │
│                                                           │
│  Description                                              │
│  [ Brief description of what this chatbot does          ] │
│    Optional — helps you identify this chatbot             │
└───────────────────────────────────────────────────────────┘

┌─ System Prompt ────────────────────────── [ Use a Template ]
│  Instructions your chatbot follows in every conversation   │
│  ┌──────────────────────────────────────────────────────┐  │
│  │ You are a helpful assistant for [Company Name].      │  │
│  │ Your role is to...                                   │  │
│  │                                                      │  │
│  └──────────────────────────────────────────────────────┘  │
│  0 characters                                              │
└────────────────────────────────────────────────────────────┘

[ Save Changes ]
  • Name — short identifier, also used in the widget header by default
  • Website — optional, plain URL
  • Description — optional, internal only (users never see it)
  • System Prompt — the core instructions; see System prompt for guidance

Click Save Changes to persist. Prompt changes take effect on the next incoming message — no retrain needed.

Using a template

The Use a Template button opens a 2-column picker with all seven templates. Clicking one copies its prompt into the textarea — it does NOT change the chatbot's name, suggested messages, or colors. Your current prompt is overwritten.

Prompt tips (sidebar)

Next to the form, a tips panel highlights:

  • Define a clear role
  • Set boundaries
  • Specify tone
  • Add escalation rules
  • Include key info (hours, policies, pricing)

An example prompt is shown right below for reference.

What's not on this page

There is no model selector in the Edit UI. Every chatbot uses the platform default model (google/gemini-2.5-flash) and embedding model (openai/text-embedding-3-small). We'll surface model choice when it makes sense as a product decision.

Widget appearance, knowledge sources, channels, forms, and tools each live on their own dedicated page — this one is purely identity + prompt.

Deleting a chatbot

Scroll to the bottom of the Edit page for the Danger zone:

┌─ Danger zone ─────────────────────────────────────────────┐
│  Delete this chatbot                                      │
│  Removes the chatbot, its training data, and every        │
│  conversation. Connected channels (WhatsApp, Telegram)    │
│  are disconnected. This cannot be undone.                 │
│                                                           │
│                                  [ Delete chatbot ]       │
└───────────────────────────────────────────────────────────┘

Clicking Delete chatbot opens a confirmation dialog that asks you to type the chatbot's name exactly before the Delete forever button activates.

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System prompt