Text snippets

Text snippets are arbitrary text you paste directly into ChatbotGen. Use them when content isn't naturally a file, URL, or Q&A pair.

Where to add one

Open your chatbot → Training → Text tab. The form is a single textarea with 5 rows:

┌─ Training › Text ────────────────────────────────────────┐
│  Files    URLs    Q&A    Text (2)                        │
│  ─────────                                               │
│                                                          │
│  Paste any text content — product descriptions, FAQ      │
│  pages, documentation, etc.                              │
│                                                          │
│  ┌─────────────────────────────────────────────────────┐ │
│  │                                                     │ │
│  │  Paste your text content here...                    │ │
│  │                                                     │ │
│  │                                                     │ │
│  └─────────────────────────────────────────────────────┘ │
│                                                          │
│                                          [ Add Text ]    │
└──────────────────────────────────────────────────────────┘

The placeholder is literally "Paste your text content here...". The intro line above the form: "Paste any text content — product descriptions, FAQ pages, documentation, etc."

Click Add Text and the snippet is queued for processing. While pending, the button label flips to "Adding...".

The list below

Each saved snippet is shown in a row with:

• A small icon
• The first 120 characters of the text followed by an ellipsis
• A status badge (pending / processing / completed / failed)
• A delete icon on the right

  📄  Holiday hours — closed Dec 25, Jan 1. Limited ...  ● completed   [🗑]
  📄  Our pricing starts at $29/month and scales ba...  ● processing  [🗑]

No inline edit — to change a snippet, delete and re-add.

Empty state

If you have no snippets yet, the tab shows:

Add text snippets to give your chatbot more knowledge.

What counts

• The snippet is required (can't be blank)
• Character count is computed automatically from the text length and counts toward your plan's Training content budget
• Status is one of pending, processing, completed, failed

When to use a text snippet

Text is the right choice when:

• The content doesn't live behind a URL (it's in your head, a private doc, or somewhere we can't crawl)
• It's short, situational, or updated often (seasonal hours, a new policy)
• You're patching over a bad extraction from a PDF or URL by pasting a cleaner version

For anything question-shaped, use Q&A pairs instead — they give you variations and deterministic answers.

After adding

Deleting a snippet flags the chatbot for retrain — click Retrain agent on the action bar to re-index. See Retraining.